Shipping
Last updated: 17 September 2026
About this policy
Thank you for shopping with Vitaltrack. This shipping policy explains how we process, dispatch and deliver orders placed through the United States market of the Vitaltrack store.
Order processing
Orders are processed on business days. Orders placed at weekends or on public holidays are generally processed on the next business day. Occasional delays may occur during unusually busy periods.
Shipping costs
We offer free standard delivery on orders within the United States, with no minimum purchase required. Any faster paid option and its price are shown clearly at checkout.
Shipping carriers
Orders may be shipped with USPS, UPS, FedEx, DHL or another trusted delivery partner. The carrier depends on your location, parcel size and current shipping conditions.
Estimated delivery times
Standard US delivery usually takes 3–5 business days. Express delivery, when available and selected at checkout, usually takes 1–2 business days. Delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, public holidays, high shipping volumes or circumstances outside our control.
Order tracking
After your order is shipped, we send a shipping confirmation email containing the available tracking information. Tracking updates may take up to 24 hours to appear after dispatch.
Shipping address accuracy
Please provide complete and accurate shipping information at checkout. Incorrect or incomplete addresses can cause delays or additional costs. If you notice an error, contact support@vitaltrack.shop immediately.
Lost, stolen or delayed packages
If a parcel appears lost or significantly delayed, contact us and we will work with the carrier to investigate. Once a parcel is marked as delivered, reimbursement for theft or subsequent loss cannot be guaranteed, although our team will always try to help resolve the issue.
Returns and warranty
Unused products returned in their original condition and packaging may be eligible under our 90-day return policy. Eligible Vitaltrack products also include a five-year limited warranty against manufacturing defects. Contact support@vitaltrack.shop before returning a product or making a warranty claim.
Contact us
For questions about shipping, delivery, returns or warranty coverage, email support@vitaltrack.shop. Our support team will help with the appropriate next steps.