Terms and conditions

These terms apply when you buy from Vitaltrack on vitaltrack.shop. Please read them before you order. If anything is unclear, just ask us.

Your order

• When you place an order, we email you to confirm we've received it. Our agreement with you starts when we send that confirmation.
• If we can't accept your order (for example, an item is out of stock or a price was clearly wrong), we'll tell you and won't take payment, or we'll refund you in full.
• Pictures are for illustration. Small differences in colour or packaging can happen.

Prices and payment

• Prices are shown in USD. Delivery costs are shown before you pay.
• You can pay by card or PayPal. Payments are handled securely by PayPal; we never see or store your full card number.
• Payment is taken when you place your order.

Delivery

Delivery options, times and prices for your country are on our Delivery page. If your order is late or doesn't arrive, contact us and we'll put it right.

Changing your mind and returns

You can return items within 90 days of receiving them, even if you've opened and used them. Full details are on our Returns and warranty page.

If something is faulty

Our products come with a 5-year warranty against manufacturing faults. If an item arrives faulty, contact us and we'll repair, replace or refund it.

Our responsibility to you

To the extent the law allows, we are not responsible for indirect or unforeseeable losses. We do not limit any liability that cannot be limited by law.

Your information

We use your details only to process your order and look after you as a customer. See our Privacy policy for the full picture.

The law that applies

These terms are governed by the laws of England and Wales. Nothing in these terms takes away any rights you have under the consumer laws that apply to you.

Who we are

We are Northstar Ridge Ltd trading as Vitaltrack, of Northstar Ridge Ltd, Formby Lane, Ormskirk, L39 7HG, United Kingdom. We are registered in England and Wales under company number 17274747.

Contact us

Email support@vitaltrack.shop, or write to Northstar Ridge Ltd, Northstar Ridge Ltd, Formby Lane, Ormskirk, L39 7HG, United Kingdom.