What is your return policy?
You have 90 days to return it, even after opening and using it.
Returns & warranty
How do I start a return?
Choose “Start a return” at the top of this page. Enter the email you ordered with and your delivery postcode, tell us why, and you’ll get our address and a return number. Take it to a Post Office, pay the postage at the counter and they’ll print the label.
What warranty do I get?
Every Vitaltrack device comes with a 5-year warranty. If a covered fault develops, contact us and we’ll put it right.
How do I make a warranty claim?
Choose “Warranty claim” at the top of this page, tell us what’s happening and include your order number.
When will I get my refund?
Once your return reaches us we refund it to the way you paid. Your bank may take a few days to show it.
Still need help?
Our team replies to every message.